FAQs
Everything You Need To Know Before Your Visit
Are pets allowed?
Pets are not allowed. Service animals only please.
Do I need a physical ticket for entry?
No. When you arrive please give the name of the person who booked your tour to one of our staff members.
Are you handicapped accessible?
Through grant and donation aid we are working toward greater accessibility; however, due to the historic nature of the private home, not all buildings have ramps and handicap access. This tour is not recommended for those who have difficulty walking. Paths are not paved, and some buildings are accessible only by steps and/or stairs.
What is your cancellation and refund policy?
Tickets may be exchanged or refunded up to 7 days prior to tour date.
Inclement weather policy: Tours are subject to cancellations if weather conditions become severe i.e. wind, snow or heat that exceeds 95° F – Email and phone notifications will go out up to 1 day prior to tour in case of weather cancellations, guests will receive 100% reschedule or refunds.
Is photography allowed?
Yes. We encourage you to take photos. Please tag your photos of us on instagram @ilanlael and facebook
Can I eat lunch on the property?
We provide coffee, water and tea. For lunch, please visit one of the fine eateries in nearby Wynola or Julian.